Our confirmation letter is sent out automatically by our ordering system. Contact us immediately if you have not received a confirmation email within 12 hours of placing your order and yet have the payment charged from your credit card/Paypal account. We will confirm your order on our site and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:You have entered an incorrect or not frequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.You used the express checkout feature which uses the email address associated with your Paypal account. This email address may not be the one you currently use,and it is recommended that you check both for our confirmation email.

Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. Itis recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.

Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order, then please contact (https://belord-home.com/pages/contact-us), or sending emails via support@belord-home.com, any question will be replied within 24 hours.

Here at name, we take pride and strive to make sure all packages are delivered in a timely manner. Most in-stock items ship within 3-5 business days of ordering; however, due to unexpected reasons order processing can take up to 15 business days. You may also track your order with a tracking number after your order has been shipped out.

The first thing to do is send us an email with all the necessary information or give us stating you wish to cancel your order.

We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. 

You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.

After the order ships out, you will receive a shipment email with the tracking number provided.

- You can track your order status via Track Order Details. 

US STORE: Submit Track Order Details

- If you fail to receive the email or you get the wrong tracking number, please send a email via:  support@belord-home.com, we will get back to you within 24 business hours generally.

Currently we ship to the 48 contiguous United States. Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska are NOT included.

Typically, we provide home delivery services through FedEx, but other courier companies may be utilized based on the specific situation.

We have ten warehouses that ship based on inventory and proximity to your delivery address.

You are responsible for inspecting the package at the time of delivery. If you notice any damage to the packaging or the product, please contact us immediately at support@belord-home.com and include photos. We will work with you to resolve the issue.

You can report any visible damage within 30 days of delivery. Please contact us directly at support@belord-home.com or reply to your order receipt. Providing photo evidence helps expedite the resolution process, as we typically need these photos to initiate a replacement.

For orders that have not yet shipped, we can certainly assist you in changing the delivery address on your order. If the order has already shipped, changing the address may incur additional reshipping or delivery fees, which are not included in the initial shipping quote.

Please note: The shipping method depends on the delivery address, and we use FedEx for shipping. Changing the delivery address may affect your level of delivery service. Our customer experience team can help you determine if the service level will change due to the new delivery address.

We have a 30-day return policy. Please visit our Return Policy page for details.

To initiate a return, email us at support@belord-home.com.

Both hand washing and machine washing are acceptable. We strongly recommend using a mild soap solution or commercially available neutral detergent for spot cleaning to maintain the appearance of the cushions.

Please note: Excessive washing may reduce the outdoor fabric's ability to withstand sunlight and harsh weather conditions.

With proper maintenance, your Belord products can provide you with years of enjoyment. Please refer to the "Care & Maintenance" page for detailed information on how to clean finishes and fabrics, including products designed for cleaning, protecting, and maintaining all of Belord's beautiful outdoor furniture collections.